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Charge 2 not charging not connecting to iPhone

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‎08-25-2019 23:01 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-25-2019 23:01 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

I just bought Fitbit charge 2 unfortunately it’s not charging and not connecting to my iphone

 

 

Moderator edit: updated subject for clarity

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‎08-26-2019 09:30 - last edited on ‎12-25-2024 10:55 by Fitbit Moderator

‎08-26-2019 09:30 - last edited on ‎12-25-2024 10:55 by Fitbit Moderator

@GulSanga Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not charging nor syncing. Let's start with the charging issues. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

After this please follow these suggestions to help with the syncing issues.

Let me know how it goes.

Alvaro | Community Moderator

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