Charge 2 not charging

[Caro951]

I'm trying to charge my new Charge 2 for well over 24 hours now, but it still says the battery is low. The pins are aligned and the watch shows a charging symbol when I plug it in. It said 'phew I needed that' when I plugged it in. Yet everytime I take the watch out of the charger it says low battery. The app also says the battery is low. Why whiny the fit bit charge? How can I really know if it's charging (other than seeing a charging battery and waiting 2 hours?)

[Rich_Laue]

@Tracey69 your not going to be able to sync until your tracker is setup.

Or you using a phone or a win 10 machine to set your tracker up with.

With a phone you will use the fitbit app.

See http://help.fitbit.com/?q=setup 

[Granny43]

Just got my Fitbit  I tried charging it several different ways no vibrations blank screen all I have is 2 green flashing lights and when trying set up account won't let me sync 

[Rich_Laue]

Hello @Granny43 your not going to be able to sunc until you setup up your tracker. As for charging if it still has the setup message their will not be any indication other than a slight vibration. 

If you would like help olease tell ys what error you are getting and with what device your trying to set it up with.

[creek]

my phone is charging okay. I didn’t understand that the first charge to proceed the setup does not show the charging icon that appears later. Therefore, I did not know my fitbit was charging.
creek.

[Granny43]

Didn't get no message my screen black I did trouble shoot with support they said  defective 

[Granny43]

Thanks how long did you have charge it 

[Tracey69]

Thanks for replying.

My 14yr old daughter came home from work and had it going with a minute lol

I'm really not computer savy 😄

[Tracey69]

Thank you.

My daughter set it up for me no trouble lol

[BELAYTM]

I have the same problem after setting up complited ,tried several times to charge with lap top and mobile phon charger but nothing chenge anly dark screen

[Granny43]

I had send my back 

[SecurityGuy05]

OMG, Thanks! This worked! I would recommend this step!

[tknshay]

followed procedures to restart new fitbit charge 2. NOT charging. Not being recognized by app. Another poor charger design flaw (first the charge HR breaks, they won't fix it because its out of warranty and now a noticeable deign flaw out of box). Come on fitbit get your stuff together! Good app bad hardware that is not designed to last. It's designed to be obsolete after the warranty period. I'm done!

[Rich_Laue]

Why do you say it is not charging? Did you not feel it vibrate when plugging it in? 

[FlowerFan]

Probably had same experience I did.  Unless you verify the charging icon, then set it down VERY carefully, the charger will fail to maintain contact.  Try to tap the Charge 2 screen AFTER connecting the charger and setting it down to verify it is still charging

[tknshay]

I followed all the troubleshooting steps. It's bad out of the box.

[fibi_fun]

yes, does not work for me as well.

bad product

how to make a refund in Estonia?

[RussfaeGlasgow]

Was there ever a solution to this issue? I got a new Charge 2 this week and it has been totally unresponsive. No activity at all. No sign of life. No vibration. Nothing ever appeared on the screen. Tried charging in several reliable USB outlets/sockets without success. Charged for a couple of hours at first and then again overnight. Tried everything mentioned in other posts: cleaning the contacts, wiggling the connector, tapping the screen, press and hold the button to try reset. Nada! Unless there is anything else someone can suggest I try, it will have to go back.

[SecurityGuy05]

Hi, sorry to hear that! I have tried plugging it into my phone charger and holding the button for three seconds. If that does not work, try keep by it plugged in over night.

Sent from my iPhone

[RussfaeGlasgow]

I'll keep persevering but I've tried a USB port on the pc, a USB port on a fixed power socket in the house and an iPhone charging plug. Even left it plugged in overnight. Tried holding in the button without any response. I'll leave it on 'charge' again for a few hours, but it's pretty lifeless so far.

[SecurityGuy05]

Have you tried cleaning the charging tips on the charge and/or charger?

Sent from my iPhone