Charge 2 not connecting to app.

[Lisafm]

My Fitbit has stopped talking to the app. I have tried all the troubleshooting suggestions and nothing is working. The app doesn’t need updating, my Fitbit is fully charged and working but just not syncing with my phone. It’s almost 2 years old now. Thank you 

[SteveH]

You've probably tried these steps already but just in case....

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

Good luck!

[lilnaz22]

call Fitbit help/ support line please it will do you good... thank me later

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@Lisafm wrote:

My Fitbit has stopped talking to the app. I have tried all the troubleshooting suggestions and nothing is working. The app doesn’t need updating, my Fitbit is fully charged and working but just not syncing with my phone. It’s almost 2 years old now. Thank you 

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