Charge 2 not connecting to app

[Mrs.JB]

My charge 2 somehow disconnected from the app, it won't sync. I unistalled the app last week and reset it all but today,  6 days later,  it is misbehaving again.  Does anyone have any hints as to what I can do please? 

Not too tech savvy, so simple solutions if at all possible. 

Thanks. 

Joe.

[RiekoC]

Hello @Mrs.JB 

I moved your post from the Android platform forum to the Charge product help forum.

This help article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link)

If none of the troubleshooting steps work, please respond with what you're seeing. Hopefully, someone here with Charge 2 experience will be able to help you.