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Charge 2 not connecting to iPhone 11

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‎02-04-2022 00:29

‎02-04-2022 00:29

Hi 

my dad recently got a new iPhone 11 and his Fitbit charge 2 wouldn’t sync, after hours of googling I realized it wasn’t paired with the Bluetooth so I kept trying to pair it which wouldn’t work!! One of the forums said to remove it from the app and set it up so I removed it and now I can’t connect it back to the app!!!!! Please can someone help me with what to do…

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‎02-05-2022 12:20

‎02-05-2022 12:20

Welcome to the Fitbit Community, @Katelynd. Thank you for mentioning the steps that you have followed in order to connect your dad's Charge 2 to the iPhone 11.

 

Please check help article: Why can't I set up my Fitbit device? Bluetooth should connect at the moment of setting up the device.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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