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Charge 2 not connecting to phone's bluetooth

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‎01-10-2019 07:10 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-10-2019 07:10 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I am trying to connect my charge 2 to my phone as my tablet device is no longer working. It keeps saying that I can't connect to my phone as it does not have Bluetooth le. How am I going to sync my tracker

 

 

Moderator edit: updated subject for clarity

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‎01-13-2019 08:27 - last edited on ‎06-17-2025 06:31 by Fitbit Moderator

‎01-13-2019 08:27 - last edited on ‎06-17-2025 06:31 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't connecting to your phone. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-20-2019 14:49

In response to AlvaroFitbit

‎01-20-2019 14:49

I followed advice from Fitbit and nothing worked I am now trying to use FITBIT connect? Any help with that as it keeps stalling (at time of writing)
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‎01-20-2019 16:47

In response to SunsetRunner

‎01-20-2019 16:47

Fitbit has a Bluetooth issue. Finally talked to a supervisor who admitted that to me. My iPhone can not connect via Bluetooth to my replacement Charge 2. 

It is very disappointing. My Fitbit has been down for over a month. 

Support promises a fix soon? I am not hopeful. 

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‎01-20-2019 22:06

In response to FitDoesntWork

‎01-20-2019 22:06

I'm having the same issue with my replacement Fitbit 

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