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Charge 2 not correctly counting exercise, calories or floors

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Hi, I ve had my FitBit Charge 2 for over a year and it has recently started counting crazy floors (some days over 200), low exercise - doing 15K steps per day but registering approx 0 - 10 mins exercise and my steps are from a brisk walks with a 1 yr old dog in the last 2 weeks.  The steps and exercise where much lower prior to this and still registered between 0 - 10 mins per day then.  This has then had a knock on to my calories burned....stating approx 600 per day now!!  

Regarding the floors I ve cleaned my altimeter and I ve also reset the Fitbit but no change.  Anyone have any ideas please?

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