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Charge 2 not correctly tracking hourly activity and Sleep stages

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‎09-02-2020 05:47 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎09-02-2020 05:47 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My Charge 2 has quit showing the modes of sleeping and the walking of 250 steps/hour is not working. need help to get this working.

 

Moderator Edit: Clarified subject

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‎09-06-2020 16:38

‎09-06-2020 16:38

Hi @Schmuck, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they provided you assistance via chat to resolve your concern. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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