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Charge 2 not counting floors accurately

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‎02-10-2019 15:02 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-10-2019 15:02 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Charge 2 is only showing 1 or 2 floors when I know I have gone up-and-down the steps 10 or so times during a day.

 

 

Moderator edit: Subject for clarity 

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‎02-10-2019 20:29

‎02-10-2019 20:29

Floors

 

Floors are counted using an altimeter. An altimeter is a sensor that calculates altitude based on atmospheric pressure and atmospheric pressure decreases with increasing elevation, so the it calculates elevation gain based on the reduction in atmospheric pressure. Your trackers register a floor when they detect continuous motion combined with an elevation gain of about 10 feet. Given the fact that 10 feet is an average between residential and commercial floor heights, although commercial floors in particular tend to be higher than residential floors.

It will add floors when it is windy or cold.

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Wendy | CA | Moto G6 Android

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‎02-11-2019 06:54 - last edited on ‎04-02-2025 10:14 by Fitbit Moderator

In response to WendyB

‎02-11-2019 06:54 - last edited on ‎04-02-2025 10:14 by Fitbit Moderator

Hello @Semosig, let me give you a warm welcome to the Community! Please note how the Charge 2 tracks floors, according to the information that @WendyB posted above. If the issue persists, please take a look at the instructions in this post to clean the altimeter on your Charge 2 and let me know how it goes! 

I'll be around! 

Heydy | Community Moderator, Fitbit
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