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Charge 2 not counting steps or heart rate

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‎06-24-2019 10:47 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-24-2019 10:47 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

So my charge 2 is just a year old and hardly used for first 5 months but appears to have given up already.  It tells time but NONE of the other functions are working. It seems to be charging fully and not draining quickly. Any remedies?? 

 

 

Moderator edit: updated subject for clarity

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‎06-25-2019 08:31

‎06-25-2019 08:31

@Djgina22 Welcome! It's good that the community is growing!

 

Let me help you with your Charge 2 not recording your data. Does it show as paired on your account? It sounds as if isn't. Even if it shows I suggest you restart it then set it up again as a new device on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

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