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Charge 2 not detecting heart rate

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‎03-05-2019 03:47 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-05-2019 03:47 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I’ve been using the charge 2 for a while, suddenly today I noticed the HR monitor system stopped working. The heart used to beat while it was still getting the HR but today it’s just flat. Any idea why? Where can I show my watch for servicing? I did restart it but still no change

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎03-06-2019 05:57

‎03-06-2019 05:57

@AMMaklai  Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't detecting your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device. Finally turn off the heart rate sensor on the device's settings, save and sync then turn it to Auto and save and sync.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-07-2019 11:04

In response to AlvaroFitbit

‎03-07-2019 11:04

Hey. Thanks. It worked. Hopefully doesn’t give more problems

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‎03-26-2019 07:57

In response to AMMaklai

‎03-26-2019 07:57

@AMMaklai thank you for the update and sorry for the late reply. Happy to hear that your tracker is recording heart rate now and thank you for confirming this as it may help other members in the same situation.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-26-2019 11:29

In response to AlvaroFitbit

‎03-26-2019 11:29

Hi.

 

the Fitbit has stopped working. The solution worked for a day and after that the device did not work properly at all. It would start, stop. Random functions would work and eventually went dead. Tried charging it for a day and still did not work. Any place in Dubai, UAE where I can give the watch for repair? Tried to find a place but couldn’t. 

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