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Charge 2 not displaying heart rate nor count floors correctly

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‎12-31-2019 08:15 - last edited on ‎09-08-2020 11:28 by

‎12-31-2019 08:15 - last edited on ‎09-08-2020 11:28 by

Since I have updated to iOS 13, my Fitbit charge 2 doesn’t display the HR At any time. I cannot choose the HR function in the app and it doesn’t record stairs correctly. Any help is appreciated!

 

 

Moderator edit: updated subject for clarity

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‎01-01-2020 07:23 - last edited on ‎05-16-2025 06:38 by Fitbit Moderator

‎01-01-2020 07:23 - last edited on ‎05-16-2025 06:38 by Fitbit Moderator

@Caretohike Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not showing heart rate and the floor count. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

Regarding the floor count, your device uses it's altimeter to detect variance in altitude. It will count 1 floor for every 10 ft it detects you climbed. There are situations that may affect the floor count like stormy weather (that has an actual impact on atmospheric pressure), gusts of wind, an AC unit in a closed room or opening a door. I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference).

Charge 2 altimeter.jpg

Let me know how it goes.

Alvaro | Community Moderator

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