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Charge 2 not getting Google Hangout notifications

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‎06-09-2019 14:52 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-09-2019 14:52 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I have an iPhone 7 and a Charge 2, and I've recently been trying to get notifications to work on my Charge 2 so I don't have to look at my phone every time I get a new message.

 

I visited some other people's questions that were asking the same thing, and the answers were that you had to enable the notifications on your phone so that they pop up when a message is received. 

 

I also enabled all the notification properties on my Charge 2, but nothing seems to work. Is something I have to do to that I didn't?

 

 

Moderator edit: updated subject for clarity

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‎06-10-2019 10:13 - last edited on ‎06-17-2025 08:49 by Fitbit Moderator

‎06-10-2019 10:13 - last edited on ‎06-17-2025 08:49 by Fitbit Moderator

@x95 Welcome! It's nice to have you on board!

Let me help you with your Charge 2 notifications. Not sure if your device will get notifications from this app as it only has the ability to get text notifications. Still you can refresh the link between your phone and your device by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-22-2019 13:57

In response to AlvaroFitbit

‎06-22-2019 13:57

I found out that the charge 2 only receives messages from the messages app
and nothing else. Those notifications from the messages app are working for
me.
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‎09-11-2019 18:27

In response to AlvaroFitbit

‎09-11-2019 18:27

Okay I've had a Charge 2 for over a year and it was always able to get Hangouts notifications up until 5 days ago.  So saying that Charge 2 is only able to handle text notifications kind of stumps me. What changed? Why would they even change that? That just seems so stupid to take away that sort of functionality.  I've gone through the support center and they gave suggestions, which has been everything I already did before contacting them.  

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‎09-25-2019 08:07

In response to Jadebug23

‎09-25-2019 08:07

Agreed. I've had my charge 2 for two years and it has always worked with Hangouts until recently. It seems to have stopped once my Moto G6 upgraded from Android 8 to 9. It makes no sense.

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