11-20-2017
14:22
- last edited on
09-08-2020
18:54
by
MatthewFitbit
11-20-2017
14:22
- last edited on
09-08-2020
18:54
by
MatthewFitbit
For some reason my Fitbit Charge 2 is no longer displaying my phone calls or text messages. I'm getting no notifications. It's as though it's not connected to my phone any longer. It was working fine up until a couple weeks ago. Is there some setting I need to check that I may have inadvertently changed either on my Fitbit or on my Iphone? Not sure if the IOS upgrade on my Iphone or the upgrade to my Fitbit affected this some how.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
03-26-2018 16:21
03-26-2018 16:21
I meant listed above not below.
03-27-2018 02:47
03-27-2018 02:47
My fitbit is not receiving phone or text message alerts
03-27-2018 02:48
03-27-2018 02:48
I am still not getting alerts
03-27-2018 02:50
03-27-2018 02:50
I have checked and the notification is switched on but I am not receiving alerts for phone or text messages
03-27-2018 02:52
03-27-2018 02:52
Why am I not receiving phone ant text alerts on my fitbit I have the notification switched on
03-27-2018 03:22
03-27-2018 03:22
@Theboys4 .First thought is which phone do you have.. When asking for help with a phone problem it would be helpful to know what phone.
Not knowing what steps have been tried.
Have you held in the button on the charge 2 while viewing the clock or the notifications screen?
Restarted the phone and tracker?
Checked the notification settings in the fitbitFapp and the settings in the phones notification panel?
Have you checked the apps and notification permissions?
BTW it is better to editi your post then adding new comments .
03-27-2018 03:26
03-27-2018 03:26
04-08-2018 13:45
04-08-2018 13:45
I checked the notifications on thebCharge 2 and it is on. I am getting the hourly notifications so that works. Just not getting calls or text notifications.
04-08-2018 14:00
04-08-2018 14:00
@SusieAudie not knowing what type of phone. Have you checked the permissions. and have trustees the phone .
04-08-2018 14:14
04-08-2018 14:14
It had been sorted thank you
04-08-2018 14:22
04-08-2018 14:22
It’s been solved. Thanks.
06-28-2018 04:33
06-28-2018 04:33
I have only had my Charge 2 for 48 hours and my caller ID and text notifications are not working. I have checked to make sure notifications are on, repaired with my phone and bluetooth and even made sure it was not on so not disturb. I am at a loss, is there something else I should try or just send it back. 😞 Thank you
06-28-2018 04:42
06-28-2018 04:42
06-28-2018 06:42
06-28-2018 06:42
06-28-2018
06:45
- last edited on
07-01-2018
10:05
by
AlvaroFitbit
06-28-2018
06:45
- last edited on
07-01-2018
10:05
by
AlvaroFitbit
Yes I do, I checked that first and it shows my fitbit as a paired device.
Thanks, I have a Android phone.
Moderator edit: merged posts
06-28-2018 06:50
06-28-2018 06:50
06-28-2018 06:52
06-28-2018 06:52
06-28-2018 06:59
06-28-2018 06:59
06-28-2018 07:11
06-28-2018 07:11
06-28-2018 13:29
06-28-2018 13:29