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Charge 2 not getting notifications w/family acct

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‎12-27-2019 17:49 - last edited on ‎09-08-2020 11:28 by

‎12-27-2019 17:49 - last edited on ‎09-08-2020 11:28 by

I recently added my sons fitbits to my acct with the Fitbit family. I'm no longer receiving notifications. I checked to make sure everything was still on and it is. The notifications were going to the first ace2 I set up. I turned off those but I'm still not getting them. Any suggestions? Thanks!

 

 

Moderator edit: updated subject for clarity

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‎12-29-2019 08:44

‎12-29-2019 08:44

@Slenahan Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not getting notifications and thank you for checking the settings. I suggest you try refreshing the link between your phone and your tracker by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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