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Charge 2 not getting text notifications on new Samsung S10

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‎04-17-2020 12:37 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-17-2020 12:37 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

i got a new samsung 10 phone and i just cannot get it to sync when i get messages. There is no notification. I turned it off and turned it back on and it still does not work. I did finally get it to let me know when I'm getting calls, but no texts are coming thru.

 

 

Moderator edit: updated subject for clarity

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‎04-26-2020 12:05

‎04-26-2020 12:05

@Mcrtnyfan I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not getting text notifications from your phone. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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