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Charge 2 not holding Charge

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‎07-21-2020 13:03 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-21-2020 13:03 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Charge 2 is no longer holding a charge. It is only a year old but the battery dies shortly after charging it (for hours). Do I need to get a new Fitbit?

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‎07-22-2020 07:37 - last edited on ‎03-12-2025 09:19 by Fitbit Moderator

‎07-22-2020 07:37 - last edited on ‎03-12-2025 09:19 by Fitbit Moderator

@NT0411 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

Alvaro | Community Moderator

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