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Charge 2 not holding battery charge

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‎09-09-2019 10:20 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-09-2019 10:20 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My fitbit charge 2 is 2 years and 4 month old. Is this the lifetime?

I charge my battery. He is 100% full. 5 minutes battery is empty again.

What to do

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-10-2019 07:26

‎09-10-2019 07:26

@Margje53 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-10-2019 07:52

In response to AlvaroFitbit

‎09-10-2019 07:52

It does not help. Today charged and again. An hour later my fitbit is empty again.

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