help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not holding charge & not syncing (this issue was first)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2019 08:24 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-27-2019 08:24 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

My charge 2 is connected to my Windows 10 laptop and at the end of September 2019 it refused to sync. I rebooted and still no syncing. I was not able to unpair and repair the device. My Bluetooth was recognising other devices fine but not recognising the charge 2. I have been using the charge 2 for 2 years and 2 months. Now the charge 2 is saying charged, unplug it and within a few minutes it goes black because the battery is dead.

What is the resolution? Do I have to buy a battery?

Please advise

Thanks in advance

tessaw2

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-27-2019 08:29 - edited ‎10-27-2019 08:30

‎10-27-2019 08:29 - edited ‎10-27-2019 08:30

Charge 2 stating it is 100% charged but within minutes it goes black . When hooked up to charger the battery shows dead? Can anyone help with the issue? I hear there is not a replacement battery? 

Best Answer
0 Votes