help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not holding charge for more than 5 minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2019 18:25 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-02-2019 18:25 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

What is going on....plugged i t in.......says fully charged....but in less than 10 minutes NO CHARGE at all!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎10-03-2019 08:20 - last edited on ‎03-07-2025 07:13 by Fitbit Moderator

‎10-03-2019 08:20 - last edited on ‎03-07-2025 07:13 by Fitbit Moderator

@Docpat Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-03-2019 08:39

In response to AlvaroFitbit

‎10-03-2019 08:39

Have done all that you suggested....it still will not hold charge!

Sent from my iPad
Best Answer
0 Votes

‎10-10-2019 08:16 - last edited on ‎03-07-2025 07:13 by Fitbit Moderator

In response to Docpat

‎10-10-2019 08:16 - last edited on ‎03-07-2025 07:13 by Fitbit Moderator

@Docpat thank you for the update and sorry for the delay in my response.

I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-10-2019 08:19

In response to AlvaroFitbit

‎10-10-2019 08:19

Thanks...my internet has been down for the past 4 days...back in business again.

Sent from my iPad
Best Answer
0 Votes

‎10-10-2019 09:24

In response to Docpat

‎10-10-2019 09:24

I had the same issue.  Contacted customer support and was just told it was toast.  I had used it for 2 or 3 years and they said there was nothing they could do, I would have to buy another one since they wouldn't replace it.

Best Answer
0 Votes

‎10-10-2019 10:02

In response to Gossamer53

‎10-10-2019 10:02

I also contacted support.  They said I was well past my warranty, I bought this 21/2 years ago, but they offered me a discount on a few models.  It's a help, but frankly I can get them cheaper other places without a discount.  The best price I found on the charge 3 is HSN.  This is frustrating as I have read articles that suggested an upgrade caused many of us to have the same problem at the same time.

 

Best Answer
0 Votes