Hello @Leah26, thank you for sharing this information about what you've been experiencing with the batter of your Charge 2 and confirming that you already tried all the suggested steps.
I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox to check if you already received a reply from them (if you don't see their e-mai, make sure to check on your spam folder).
Let me know about the outcome.
Davide | Italian and English Community Moderator, Fitbit
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