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Charge 2 not holding charge

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‎08-13-2019 04:25 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 04:25 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

I've had my fitbit charge 2 now for a while.

 

I charged it this morning to full battery - checked a couple of hours later and down to 20%?!

 

Anyone else have this happen to them?

 

Thanks

 

 

Moderator edit: updated subject for clarity

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‎08-14-2019 10:13

‎08-14-2019 10:13

@SunsetRunner, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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