Charge 2 not holding charge

[Kris1970]

Hi

My charge 2 suddenly stopped working this week. It seems to charge to a full 100% in a matter of minutes rather than hours and then when I take it off the charger it dies within 15 minutes.

Tried to reset,  didn't do anything. I also already implemented all the battery saving tips long ago. I don't want to try a factory reset as it will wipe all my history. 

Does fitbit offer battery replacement? Or should I try to roll back the firmware update? 

My sister also has same issue on her inspire hr device,  but we will file that question separately.

Thank you

Kris

[Odyssey13]

Hi @Kris1970  your history is stored on the Fitbit servers. Doing a factory reset doesn't remove anything you were able to sync to the Fitbit servers. You can't rollback the firmware update. There are no batteries available from Fitbit, although there are third party services out there. You'd need to know how to do a bit of soldering or send it away for replacement. Sometimes the service costs more than replacing the device. 

[Kris1970]

Hi,  Thank you for the reply. 

I haven't worn it in days as it was dead. I was able to synch it one last time, on the day it seemed to die.

As for factory reset...i read it here on the community page that it would wipe your data. So wiping data refers to wiping data on the device itself for the day (before synch occurs)? Not full history stored on server?

If I understand correctly...if factory reset doesn't work my only option is to buy new device or try replacing battery,  correct? If I buy new device will I be able to continue adding new data to my existing data in my account?

Thanks again

Kris

[Odyssey13]

Hi @Kris1970  you can always get with customer support - click. A factory reset for the Charge 2 isn't on any article on the forum, but it is there for other Charge versions. A factory reset is done when customer support suggests it or if someone is wiping the device clear of personal data. When you sync, that data is on the server and doing anything to the device won't change that. Customer support can "see" more on their end of how your battery is doing, so you might want to get with them. If you change devices, just log in with your existing account and a new device. I've done it more than a few times and haven't lost a step.