Charge 2 not pairing with J8 to receive notifications

[Charli37]

 Hi, got a new phone yesterday and finally managed to receive notifications for texts and calls to my fitbit, yay and very cool. Today it is not working and I have tried all the resets etc and can no longer get my fitbit to pair via bluetooth (which is all it took to get it to work yesterday). I loved it but not sure why it stopped working and why I can't get it back to where it was?

[AlvaroFitbit]

@Charli37 A warm welcome to our Community! Sorry to hear that you aren't getting notification nor syncing your device with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Charli37]

Hi. Thanks for that. It syncs fine and the notifications were working when i first paired it, just after i set my new phone up. I didn't have to do the pin thing, but then it stopped working so I've tried a few things including uninstalling and reinstalling and re adding the charge 2 including the pin but now it doesn't want to work.

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[HeydyF]

Hey @Charli37, thanks for your reply! The thing is that this phone model that you are currently using, the Samsung Galaxy J8 isn't on the list of compatible devices so I'm afraid that you might not be able to enjoy all the Charge 2 features syncing, notifications and GPS. So in this case, as you are not getting notifications, you can try the troubleshooting listed in this help article. I can't guarantee that it'll work but you can give it a try. 

Keep me posted! 

[Concerns]

When will the Samsung Galaxy j8 be on your list of compatibility for charger 2?

[AlvaroFitbit]

@Concerns  Welcome! It's great to see you around! Thank you for your inquiry. While we don't have a specific timeframe you can always check the page of compatible devices here. Additionally you can try these suggestions to help the device sync with your phone.

Let me know how it goes.