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Charge 2 not pairing with Samsung A8

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‎08-04-2019 17:46 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-04-2019 17:46 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

My wife has a charge 2 and it worked fine until a system update. She hasn't been able to receive notifications in awhile and now the Fitbit will not pair with her phone. The app finds the tracker and we enter the 4 digit code but the pairing doesnt finish. I've down all the troubleshooting but still will not pair

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‎08-04-2019 23:26

‎08-04-2019 23:26

Exactly the same has happened to me I cannot get my fitbit to pair to my A9 after the latest update - any help would be appreciated

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