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Charge 2 not pairing with phone and nothing had changed

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‎05-08-2019 02:42 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-08-2019 02:42 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My charge 2 just stopped pairing with my phone and I had not made any changes. I tried installing dash uninstalling turning off Bluetooth turning on Bluetooth. It comes to the code part where you punch in the 4 number code but then it just keeps churning away and does not get beyond that.

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5 REPLIES 5

‎05-08-2019 08:42

‎05-08-2019 08:42

My Fit bit does not pair either.  And my phone Bluetooth just trust to pair with a date of April 4. 

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‎05-08-2019 08:56

In response to R123

‎05-08-2019 08:56

Fitbit Charge 2 not pairing with iPhone 6 iOS 12.2 since April 8 2019.  

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‎05-08-2019 09:01

In response to Eec85737

‎05-08-2019 09:01

I also can not get the app on my phone to sync. I deleted the app and reinstalled but it won't let me sign back in. I can not figure out how to "clear the cache" for an IPhone. help?

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‎05-08-2019 15:06

‎05-08-2019 15:06

Having the exact same problem.  This is my second Charge 2 and the same thing happened with my last one. You know the saying...shame on me.

 

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‎05-08-2019 15:16

In response to Eec85737

‎05-08-2019 15:16

I've checked the firmware version and I'm up to date.  Deleted and reinstalled the app even though the app was up to date.  Removed the other device that used my Bluetooth.  Turned Bluetooth on and off few times, logged in and out of the app and finally the Charge 2 is connecting.  Reinstalled the other Bluetooth device.  Have no idea how or why it suddenly worked.  

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