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Charge 2 not reading heart rate since latest firmware update

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‎06-18-2019 08:36 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-18-2019 08:36 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Since the firmware updated on my Charge 2 yesterday the heart rate monitor has stopped working.  Has this happened to anyone else?

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‎06-19-2019 09:39

‎06-19-2019 09:39

@GuinnessLover Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 not reading your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-19-2019 10:40

In response to AlvaroFitbit

‎06-19-2019 10:40

Thanks Alv!

 

On the 6th or 7th try I finally got it to restart/reboot properly and it started working again.  

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