Charge 2 not receiving text/call notifications

[Melalexa93]

For the last week or so my Charge 2 hasn't. When receiving text or call notifications. It syncs data just fine but no notifications. When I go into the app settings to change notifications, I just get a spinning wheel and the notifications screen won't open. I've tried restarting my charge 2, force quitting the app, tiring on and off my Bluetooth and restarting my iPhone several times but still not able to open notifications. Any suggestions?

[ChelseaBlues]

Your welcome, now you have no excuse for not getting those 10,000 steps 🏃🏻‍:male_sign:

[HeydyF]

Hello guys! I hope you are doin' great! 

I can see that most of you had inconveniences with your Charge 2 since it wasn't getting call and text notifications, so I appreciate the tips that all of you have tried and the time you have taken to do so. Also, I want to thank you all for the updates. Now, I'd like to urge you guys to visit our Discussion Boards so you can take a look at all the pretty interesting topics that we have about get moving, eating well, how to manage weight and so, and read other user's experiences like tips, stories, etc., and of course post yours as well. 

Have a great day folks! 

[Smooth1101]

I got the same problem with my brand new phone and this why I upgraded to the Charge 2.

I wanted to see my text messages. All my notifications are turned on any ideas ?

[HeydyF]

Hey @Smooth1101, let me give you a warm welcome to the Community! Are you getting call and calendar notifications? Is the issue only with your text messages? If so, if you haven't, I suggest you to follow the troubleshooting in this help article: My Fitbit device isn't receiving notifications from my phone. 

Let me know how it goes! 

[Cockylady72]

I've tried everything and I receive calls but no text?

[Rich_Laue]

The problem @Cockylady72 is not with the tracker  receiving but with the phone sending. To help we would need to at least know what OS runs on the phone. 

[Cockylady72]

Have a Samsung Galaxy 8. My friend also has Charge 2 and has no problem
getting text?

[Cockylady72]

Have a Samsung Galaxy S8. My friend also has a Charge 2 and receives text all the time. I do receive call notification. 

[Cockylady72]

Android Nougat. Whatever that means?

[Smooth1101]

Good luck, my new watch vibrates and does everything from calls to steps or calendar appointments.

But nothing on texts and please tell me why ??

 Yes I have reloaded app several times 

[Smooth1101]

I got an I Phone 7 ? Or 8

Sent from my iPhone
Gary Eddings

[Cockylady72]

I have reloaded, looked at everything on app, changed password, you name
it! Frustrating but maybe I don't need to get text. Lol

[qkittle]

Can you tell me the location of the nearest Apple store so I can go and buy an Apple Watch and replace this useless Charge2? At least it will resolve the constant connectivity issues.

qk

[qkittle]

Can you tell me the location of the nearest Apple store so I can go and buy an Apple Watch and replace this useless Charge2?  At least it will resolve the constant connectivity issues with this **ahem**.

[Rich_Laue]

---

@Cockylady72 wrote:

Android Nougat. Whatever that means?

---

It sounds like your phones OS is out of date you should be able to upgrade the phone to Oreo, if not Android Pie.

When you phone is locked, do notifications show up on it's always on display?

[Dave_L]

Well that was brilliant!  Just press-and-holding the Charge 2’s button down allowed me to see that the device’s notifications were off. Pressing it again turned them on. Didn’t see this listed in the manual. Thanks!

[Smooth1101]

My notifications are on, still no text notifications
Only get call notifications and steps goal notifications

Sent from my iPhone
Gary Eddings

[Allimarie00]

Thank you so much!!

I have been having this problem for months and I did this trick and it worked!! so happy!!

[AlvaroFitbit]

@Dave_L @Smooth1101 @Allimarie00 Welcome to the Fitbit Community! I hope you're doing well! @Smooth1101 you mentioned that you don't get text messages. Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

@Dave_L @Allimarie00 happy to hear that you are getting your notifications again.

Let me know how it goes!

[lindapower45]

Thank you for the information. This fixed my Fitbit charge 2!so that I am once again receiving text and call notifications.