Charge 2 not receiving text/call notifications

[Melalexa93]

For the last week or so my Charge 2 hasn't. When receiving text or call notifications. It syncs data just fine but no notifications. When I go into the app settings to change notifications, I just get a spinning wheel and the notifications screen won't open. I've tried restarting my charge 2, force quitting the app, tiring on and off my Bluetooth and restarting my iPhone several times but still not able to open notifications. Any suggestions?

[HeydyF]

Hey @lindapower45, it is nice to see news faces around! Sounds awesome that the instructions posted along this thread, helped you out with the not getting notifications issue. Thanks for the update. 😉

If you need anything else, keep me posted! 

[gregsgirl82]

Hi

I have tried all of these steps and no luck. I have a Samsung note 5. I have had several activity trackers and no problem until now. I receive text notifications but no call notifications.

Please help

Donna

[gregsgirl82]

Hi

I have done this, text message notifications will work BUT phone calls will not!!!!

Please help

Donna

[lindapower45]

Press and hold side button when time is showing. Notification setting will show in or off. Press again to change it. Good luck

Linda Dove Power
Military Child Education Coalition
Parent to Parent, Tampa

[Walt001]

Have you notification status on your tracker? Need to make sure it is set
to On.

[GetHealthy1st]

I am sorry I do not know anything about the
Samsung Note 5. I know how frustrating that
can be as I had issues with my Fitbit & iPhone in the past. All I can suggest is keep searching the Fit Bit apps or even doing a google search, sometimes you may find an answer on a different page like a tech page of helpful hints to problems. Good luck & I hope that you figure it out soon.

Sent from my iPhone

[Smooth1101]

Mine Fitbit still don’t receive text alerts
Only calls, and my step goals it vibrates

Sent from my iPhone
Gary Eddings

[HeydyF]

Hey @gregsgirl82, I hope you are doin' fine! I appreciate you have taken the time to try to fix this not getting call notifications issue. Let me ask you this, are you getting some type of error like "Unknown" when your tracker attempts to receive a call notification? Or is it just not getting call notifications at all? Do you have the latest version of the Fitbit app installed on your phone? I'm asking because this phone model that you are using, the Samsung Galaxy Note 5 is compatible so you should not have these inconveniences. I'd like you to verify and try the same @Smooth1101. 😉 

Thanks for your help guys, @lindapower45, @Walt001 and @GetHealthy1st.

Keep me posted! 

[Moab0958]

This doesn't fix it. I feel they disabled call& message notification on last update to get you to buy another smart watch Fitbit!

[HeydyF]

Hey @Moab0958, I hope you are doin' fine! I'd like to help you out with this not getting text and call notifications issue. So let me ask you, what phone model are you using with your Charge 2? Is it a compatible device? If not, even after or before an update, it is not guaranteed that you won't experience connectivity issues. 

Let me know. 😉 

[Cockylady72]

Samsung S8. I do receive call notifications but not text notifications.

[HeydyF]

Hey @Cockylady72, it is great to see you around more often! The Samsung S8 is a compatible device, so you should have no inconveniences, however, if you are not getting text notifications on your Charge 2, try to restart your tracker. Just follow these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes! 

[HeydyF]

Hey @Cockylady72, it is great to see you around more often! The Samsung S8 is a compatible device, so you should have no inconveniences, however, if you are not getting text notifications on your Charge 2, try to restart your tracker. Just follow these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know how it goes! 

[Drjimenez]

True fact... I didnt know about that either.  I pressed my side button and my notifications were off.  So simple and I was going nuts...  thanks for your help

[lulucarlson]

My charge 2 quit notifying me of text or calls but does sync other info. Help:double_exclamation_mark:

[Smooth1101]

Good luck
My since day one has never received text

Sent from my iPhone
Gary Eddings

[Rich_Laue]

Hello @lulucarlson I'm not sure what you mean by sync other info, notifications are not synced. Do you get any other notificstions? 

Also since we most likely are asking about the phone may I ask which phone you have? 

Also have you held in the button on the Charge 2 to check if notifications are turned on.