Charge 2 not receiving text or call notifications

[Sandyrn07]

I cannot get my Charge 2 to send any text message notifications. This is the 2nd tracker I've had due to the 1st one being deemed defective by Fitbit (syncing issue). I've tried everything on the troubleshooting page. Any suggestions?

Moderator edit: subject updated for clarity

[joyclal3]

where is the "always on" option? I've tried everything else but still can't get any notifacations

[HeydyF]

Hey @Alicel037, thanks for sharing those steps! Sometimes when an update is released,  some options in the app changed so you have to set your original options again. 

@joyclal3, If you have an Android device, on the top of the app, tap on the Charge 2 icon, then scroll down and you'll see the always connected option, so just toggle on it. 

Let me know if you have further questions, guys! 

[joyclal3]

awesome! that worked thank you!!


Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[HeydyF]

Hi @joyclal3! Thanks for getting back to me and letting me know that the steps that I previously posted, worked for you. This will definitely will help other members in the Community with the same issue. 

Let me know if you  need further help! 

[GetHealthy1st]

Hello I am beyond frustrated.  My Charge 2 is no longer receiving the calls or texts from my iPhone.  I have tried EVERYTHNG to get this to work.  When I go to Notifications in my fit bit app on my cell, it just circles and minutes, I mean minutes later a message pops up that says pairing failed try again and I click that and nothing happens.  Any advice out there to fix this problem?  

[HeydyF]

Hey hey hey @GetHealthy1st! Let me give you a hand on this. Could you please verify the instructions for iOS devices in this post? It has several tips that I'm pretty sure will help you out, in case that you haven't tried them yet. 

Let me know how it goes! 

[GetHealthy1st]

Thank you. I have it working now.  Have a great night.  

[DLINDSAY]

Go to your charge 2 and scroll through the menu.  There is a notifications section. Like the sixth one over.  Check that it is on.  If off simply hold button until it switches to on.  I have read forum after forum and not one person suggested this.  Hope it helps.  

[GetHealthy1st]

Thank you. I figured it out. I know about the side menu button. I wish it was that easy 😉. Thank goodness for this forum as I was able to read through a ton of posts and I finally found my fix at least for now until the next time it happens. This is the second time that this happened to me and it was a different fix the second time around. As long as there is a fix and I can figure it out I am happy. Thank you again and have a great night.

Janet
Sent from my iPhone

[HeydyF]

Hey @DLINDSAY, welcome to the Forums. I appreciate the tip, 'cause many users (including myself) sometimes forget to turn ON the notifications, and it is not because there is an issue with them. 

@GetHealthy1st, sounds pretty cool that your Charge 2 is getting notifications again. If you have further questions, keep me posted. 😉 

Have a nice day! 

[fitmiss27]

What was the fix? I'm having the same issue of not receiving calls or email on my Charge 2 from my iPhone. I have all the notifications set correctly in Settings, and have Notifications On on the fitbit itself. 

[candybombin25]

This worked. Such a simple solution.

[candybombin25]

Hold down the button on the side of your charge 2 until your screen lights
up with "Notifications On",

Moderator edit: personal info removed

[DLINDSAY]

Check all notifications on phone and then on app. Then notifications on Fitbit.
Re sync. That's what I did.


On the go from my iPhone

Moderator edit: personal info deleted

[candybombin25]

That's all I needed to do and it worked for me. I'm sorry I couldn't be
more help.

Moderator edit: personal info removed

[HeydyF]

Hey guys! I hope you are doin' fine! 

@fitmiss27, please take a look at the tips for iOS devices in this post in order to fix this issue and let me know if you receive call and text notifications. 

@candybombin25, sound pretty cool that your tracker is receiving notifications and thanks for sharing the tips that make it work! 

@DLINDSAY, I appreciate you are letting us know the tips you tried to make your tracker works. 

Keep me posted! 

[fitmiss27]

@HeydyF Thanks for the response. Texts and calls are coming through now, and for some reason I thought mail notifications were part of the package (but they are not) so I spend a while trying to configure that. So, all good over here! 

[SunsetRunner]

Nothing has worked. I even uninstalled and reinstalled app. Total bummer this was a feature I wanted and paid for

Jenni Boone

[HeydyF]

I appreciate the update @fitmiss273! Sounds pretty cool that your Charge is working well with the call and text notifications. Unfortunately, this tracker doesn't have the option to receive mail notifications, since the software doesn't have the capability to support those type of messages. 🙂 

@Sandyrn07, I hope you are doin' fine! I would like you to review the tips for iOS devices in this post to fix this issue with your Charge 2. Keep me posted with the results. 

If you need further assistance, let me know! 

[Tammydouglashan]

I have had my charge 2 for about 6 months, the notifications used to work and it isn't anymore. I have updated and dbl checked to make sure it is on on the app but the Fitbit says it's off. Any help??