help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not recording heart rate or sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2019 13:12 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-30-2019 13:12 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

My Charge 2 won't show heart rate or sleep information. Help please!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-01-2019 07:57 - last edited on ‎03-21-2025 10:32 by Fitbit Moderator

‎07-01-2019 07:57 - last edited on ‎03-21-2025 10:32 by Fitbit Moderator

@Lorpol Welcome! Thanks for being part of our Community! 

Let me help you with your heart rate and sleep data. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Regarding sleep your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes