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Charge 2 not recording heart rate

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‎03-28-2019 12:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-28-2019 12:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

There are no heart rate measurements since travelling out of country.Synced & restarted Charge 2 but no success

 

Moderator edit: updated subject for clarity

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‎03-28-2019 18:41

‎03-28-2019 18:41

@Kwena Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2 is no longer recording your heart rate. If you haven't done it already, please perform a restart to your Tracker by following these steps. In addition, please follow these instructions:

 

- Go to the online website fitbit.com Settings > Devices > Heart rate

- If you have set it "Auto", please change to "On" and force sync

- Turn it "Off" and sync

- Finally, go back to "Auto" and sync

 

I noticed that you contacted Customer Support. If the steps above didn't resolve the problem, please let them know in order to further investigate.

 

Feel free to contact us at any time. Keep on stepping.

Have you received the answer you were looking for? Choose the post as the best answer!

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‎03-28-2019 18:41

‎03-28-2019 18:41

@Kwena Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2 is no longer recording your heart rate. If you haven't done it already, please perform a restart to your Tracker by following these steps. In addition, please follow these instructions:

 

- Go to the online website fitbit.com Settings > Devices > Heart rate

- If you have set it "Auto", please change to "On" and force sync

- Turn it "Off" and sync

- Finally, go back to "Auto" and sync

 

I noticed that you contacted Customer Support. If the steps above didn't resolve the problem, please let them know in order to further investigate.

 

Feel free to contact us at any time. Keep on stepping.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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