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Charge 2 not recording sleep

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‎01-19-2020 19:25 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-19-2020 19:25 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

in the last month my charge 2 has stopped recording sleep. If i do the reset while its being charged its good again for 2-3 days then stops again. I have even deleted then added it on app again as well as changed arms the charge 2 is on. Im positive this is a firmware issue because its also having issues syncing saying it failed. 

 

 

Moderator edit: updated subject for clarity

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‎01-20-2020 09:50 - last edited on ‎01-21-2025 07:54 by Fitbit Moderator

‎01-20-2020 09:50 - last edited on ‎01-21-2025 07:54 by Fitbit Moderator

@Badboy40 Welcome! It's great to see you around! 

Let me help you with your Charge 2 not recording your sleep and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Let me know how it goes.

Alvaro | Community Moderator

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