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Charge 2 not reseting steps at midnight

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‎11-10-2019 01:15 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-10-2019 01:15 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Hi there, 

My charge 2 not reseting steps at midnight so I can start a new day with zero steps, instead is just adding on top the previous days steps, so I have no idea how many steps I have been doing. I have tried reset, nothing's change. I have removed it from account and set it up again, same problem. Any help will be appreciated. Thank 

 

 

Moderator edit: subject for clarity

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‎11-11-2019 10:59

‎11-11-2019 10:59

Welcome to the Fitbit Community, @DBagrin.

 

I appreciate your participation in the Forums and sharing that your Charge 2 tracker is not resetting steps at midnight. Thank you for your troubleshooting efforts. I would like to confirm if these are the steps you've tried to restart your device: How do I restart my Fitbit device? Please also make sure your tracker is syncing. 

 

Let me know if the issue persists, I will be glad to investigate further. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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