Charge 2 not restarting steps 31/03.2019 - 01.04.2019

[Lisa281089]

My fitbit charge 2 has continued on steps from Sunday 30th March 2019 to Monday 1st April 2019 and i have aready restarted my fitbit 3 times and its not clearing... help.

Many thanks 

Lisa Hogsden

Moderator edit: updated subject for clarity

[Jackiepk]

Mine too.

[VSL]

Same problem with my Charge 2

Help required please

[Doriano]

mine too

[KMuskett]

Mine too - has anyone at Fitbit got any advice on how to fix this?

[Ruthfarrell48]

Same here and we’ve two Fitbit charges 2 and both have done the same. What’s going on?

[Emirates28]

Why do we have a problem with resetting steps I have had my Fitbit 2 for 2 years why do we have a problem with the step issue this year it’s really annoying it put your hole walking day out of sync

[Keetje49]

The same here. 

Waiting urgent for a solution

[KTTELF]

Mine is the same too. 

[Cilmob]

Same here!

[Matafit]

Same here, wonder why it happened just now after so long time working correctly. Maybe the summertime change on Sunday morning has something to do with this. Software bug. Hope there will be fix soon.

[Doyinsola]

I am having problems with my fit bit charge 2 . The steps are not changing since 30th of March.

[TonyTheGator]

British Summer Time +1 hour has confused it internal clock. Advised to reset Fitbit as per directions online..... connect charging clip, plug into USB port, hold button in for 4 seconds, when vibrates and Fitbit logo and version number come on screen let button go. Reset complete but won’t sync as normal until midnight following reset.

[AlvaroFitbit]

@Cilmob @Matafit @Doyinsola @Lisa281089 @TonyTheGator @KTTELF @Keetje49 @Emirates28 @Ruthfarrell48 @KMuskett @Doriano @vsl @Jackiepk Welcome! Thanks for being part of our Community! 

Sorry to hear that your steps didn’t reset at midnight. This may happen when there is a change in timezone (due to travel or DST changes).  You can restart your device (click the link or follow @TonyTheGator instructions) as this will help it reset the following midnight but it won’t remove the steps from the affected date. 

Let me know how it goes.

[Lisa281089]

i was thinking the same thing, to do with the clocks changing etc and caused a glitch... needs to be fixed soon as i am walking the dog in the morning and evenings now!

[TonyTheGator]

Glad it helps.

[TonyTheGator]

Glad to have helped.

[Lievesw]

Same here, mist have been a heavy morning 😉

[Keetje49]

Thx for your answer.
I’m curious if it works at midnight.
I’ll let you know.

Thx again
--
Groeten van Corry

[KMuskett]

Have tried this and will let you know if it has worked tomorrow.  Odd that not all devices are impacted.  I know other people with the same Fitbit as me and it has continued to work fine without this problem.  Hope that the problem gets fixed properly so it doesn't go wrong every time that there is a time change!