Charge 2 not setting up with Samsung A5

[Alison1976]

Just bought a 2nd hand charge 2. I've downloaded app to my phone Samsung a5. It finds my phone ok but when I type the pairing code in that don't sync.....any advice....I have tried the steps to try and fix this but no luck!

Moderator edit: updated subject for clarity

[SunsetRunner]

Your phone does not appear on the Approved Device List. Devices not on the list do not  work for some functions but may work  for others.

[AlvaroFitbit]

@Alison1976 Welcome! It's good that the community is growing! Sorry to hear that you can't setup your Charge 2 with your phone. As @SunsetRunner mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[Alison1976]

I've tried all that just now and not working 😞

[Alison1976]

Hi I tried everything and nothing is working wondering if it's a faulty tracker?

[AlvaroFitbit]

@Alison1976 thank you for the update. Please try these additional suggestions from our Help Site. You could also try a different phone or computer to see if you can complete the setup and only try syncing with your phone.

Keep me posted on the results.