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Charge 2 not setting up with Xiaomi Redmi Note 8

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‎12-28-2020 07:04

‎12-28-2020 07:04

I have tried all previously posted solutions in the Fitbit Community, but none seem to solve the issue of Charge 2 not getting set up/ pair with Xiaomi Redmi Note 8. It takes forever to sync, and ultimately gives a ' Not Working ' error. I have also contacted the FitBit customer support via Live Chat and even they could not solve this issue. I have tried all Troubleshooting methods as well. I am still not able to Set up my Charge 2 with Xiaomi Redmi Note 8. Please Help!

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‎01-04-2021 04:10

‎01-04-2021 04:10

@Vijaishree It's nice to have you on board!

 

Let me help you with this and thank you for troubleshooting this issue including contacting our Support team. You don't specify all the troubleshooting steps that you have tried so I suggest you clear the link between your phone and your tracker by doing the following (you can retry the steps that you have already done if you wish):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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