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Charge 2 not showing pace or distance

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‎04-17-2019 01:00 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-17-2019 01:00 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have noticed this week that my exercise stats are not showing pace or distance when using an elliptical trainer. This has worked fine until just this week. My husband has a Versa and his has done this also. All it is showing is time, calories and BHP. Any ideas? I set the exercise tracker to elliptical when starting so it is not an issue with auto-recognition.

 

 

Moderator edit: subject for clarity

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‎04-18-2019 07:02 - last edited on ‎05-13-2025 09:15 by Fitbit Moderator

‎04-18-2019 07:02 - last edited on ‎05-13-2025 09:15 by Fitbit Moderator

Hey @SandyLou, it's great to see you around.

Regarding your elliptical inquiry, you might not receive an accurate distance or pace number since you are not moving forward. Also you are holding on to bars.

For tips about how you can record your activities, you can check the help article How do I track my workouts with my Fitbit device?.

Let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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