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Charge 2 not showing screen to allow setup

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‎08-04-2023 08:06

‎08-04-2023 08:06

I have had a Charge 2 for years, and recently attempted to reset the device within my account. I removed the device from the account, but am unable to re-perform setup again. The app cannot find the device, which I believe is because my Charge 2 is not defaulting to the "www.fitbit.com/setup" screen.

The device acts like it is tracking my steps and heart rate... but the data is not going to my account, and the clock is not accurate.

I have tried reinstalling the app on my phone, using a different phone, and holding down the Charge 2 button while charging to try and restart the device.

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‎08-04-2023 14:09

‎08-04-2023 14:09

Did you also remove the fitbit from your phones Bluetooth? 

Why did you remove the Charge 2 from your account? 

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‎08-04-2023 14:23

In response to Rich_Laue

‎08-04-2023 14:23

Yes, the Charge 2 is removed from any and all phones to which it has previously been connected.

My Charge 2 has occasionally had sync issues. Right or wrong, removing and setting the device back up seems to resolve the issue. I last did this maybe 1 year ago.

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