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Charge 2 not showing sleep and heart on Dashboard

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‎08-13-2019 04:06 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 04:06 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Woke up today, looked at my sleep stats and all was fine. Less than an hour later, I can’t find Sleep Stats OR Heartrate information. Does to Charge 2 HR suddenly no longer track these. I can see the heart rate on the display but not on the app.

 

 

Moderator edit: updated subject for clarity

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‎08-14-2019 10:06

‎08-14-2019 10:06

@SunsetRunner, welcome! It's nice to have you on board!

 

Let me help you with your missing information. Try logging out from the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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