Charge 2 not showing sleep stages

[Zachie10]

Charge 2 just showing bars on dashboard sleep and not separating rem, awake etc.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Zachie10 Welcome! It's nice to have you on board!

Let me help you with your sleep logs. You got simplified sleep logs instead of sleep stages. You may not get sleep stages for the following reasons:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know how it goes.

[Zachie10]

Mine doesn’t show stages either!  What’s the fix?  Has been weeks!

[Donald1949]

I tried all of the solutions, I even changed arms, still stages don't work

[RicardoFitbit]

Hello guys! I'm here to continue assisting both of you. Id like to first give you a warm welcome to our Community @Donald1949, also, thanks for your reply and update @Zachie10.

@Zachie10  For me to provide with better assistance,  can you please let me know if your Fitbit app, mobile device and Fitbit device are up to date? Also, when was the first time this matter was experienced and how many times? In the actual sleep logs, when you tap on the log as itself, are you able to see any error message at the bottom? Same for you @Donald1949, please provide me with the same information so we can move forward.

I'll be here waiting for your replies.