06-03-2020
16:13
- last edited on
12-09-2024
02:17
by
EstuardoFitbit
06-03-2020
16:13
- last edited on
12-09-2024
02:17
by
EstuardoFitbit
I am having multiple issues with my Fitbit Charge 2/Fitbit app.
1. My Charge 2 is NOT showing the amount of steps in my workout summary after my workout. It has previously done this, no matter what type of workout I have done (Workout/Martial Arts/Walk etc.). As of several weeks ago, it stopped showing the steps. WHY? And yes, my firmware on my Fitbit is completely up to date, it is charged fully, and I have reset/restarted it according to recommendations on other answers--SEVERAL times. And it's still not working. Please address this, as this is REALLY annoying. When I finish my workout I want to be able to see my COMPLETE summary, including steps, right on my Fitbit without having to log into the app to check it every time.
2. There is no decimal place anymore in the Fitbit app when entering a new food, what happened with this? For example, when entering a new food the amount of trans fats per serving is 3.5, but there is no decimal place on the number pad. WHY? I don't want to round up or down, as I want things to be as accurate as possible. There was a decimal before, where did it go?
06-14-2020 11:59
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06-14-2020 11:59
@Marelco Thanks for being part of our Community!
Let me help you with your missing step amount and decimal point and thank you for troubleshooting this issue. For the first try removing the exercise option, save and sync then re-add it on your tracker.
For the decimal point I have heard this from other users. Try logging out from the app, restart your phone and log back in. Also make sure the app is up to date.
Let me know how it goes.
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