help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not showing steps on dashboard

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2019 08:13 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-11-2019 08:13 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

I just updated Fitbit app on charge 2.  It is not showing steps taken since update.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-12-2019 14:54

‎07-12-2019 14:54

Hello @Karenbodnar thanks for bringing this to my attention, let me give you a hand with your concern and a warm welcome to the Community Forums.

 

Seems odd that your steps are not being displayed after updating the Fitbit app. To better assist you with this situation, can you please let me know which mobile device you're currently using? Are you experiencing syncing difficulties or the syncing process is completed without any inconvenience? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to do the following:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Reboot your mobile device.
  4. Make sure that the mobile device operating system is up to date.
  5. Reinstall the Fitbit app.
  6. Sync your tracker.

 

Keep me posted, I'll be here. 

Best Answer
0 Votes

‎07-12-2019 16:27

In response to RicardoFitbit

‎07-12-2019 16:27

Thank you for your email. However, I did manage to resolve the problem. I
needed to reboot my phone.
Best Answer
0 Votes

‎07-19-2019 16:01

In response to Karenbodnar

‎07-19-2019 16:01

You're welcome @Karenbodnar, thanks for your reply. My apologies for the delay in responding.

 

I'm happy to know that after rebooting your mobile device your inconvenience was resolved, thanks for your effort and patience troubleshooting this situation. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around if you need anything else.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around! 

Best Answer
0 Votes