Charge 2 not syncing for past two days. Keeps looking...

[ShGu]

Is it just me or is this happening to others as well?

[bubblegum1647]

mine also not since wed

[bubblegum1647]

just shutdown phone and restarted it  chage2 sysnced up

[PamH1]

Mine isn't syncing, keeps looking but saying no device found.  Tried all the suggestions on the troubleshooting but still no joy.

[Lorraine111]

Me too-tried force app closed, resetting tracker turning phone and Bluetooth off and logging out of app. It says it is syncing but no data coming across 

[Rich_Laue]

When asking about a phone issue, please include the phone model. 

[Lorraine111]

Hi - I have a Nokia 6 - been using this charge 2 for nearly 2 years now. Tried all troubleshooting and am not sure what to do next. It looks like it is attempting to sync but no data being pulled across 

[Rich_Laue]

Without having any idea of what was tired. Or if the help doc was looked at. I'll post steps that others have found help full. 

- check for phone updates and Fitbit app updates. 

- remove the tracker from the phones BT

- update the phones PRL 

- try both cell and WiFi. 

- restart bluetooth

- restart tracker

- restart pone

- shutting the phone off will do the above 3 steps plus reset any locked hardware. 

- clear the phones Cache 

- remove the Fitbit app, install a fresh copy. 

[Lorraine111]

Hi I had done all of that apart from uninstall and reinstall fitbit app which I have now done but still with no joy?

[SunsetRunner]

Hi! I have an LG V30. It's not on the list of compatible devices, but it has worked with my Charge 2 for at least two years. Last week, the app no longer synced with my fitbit. I restarted my phone, the fitbit, and re-downloaded the app. I've tried all of the troubleshooting tricks listed above multiple times, tried to unpair and re-pair the bluetooth connection, and removed the device from my account. When I tried to re-add the device, my phone would not find the device despite multiple restarts. Not sure what else to try. 

[Lorraine111]

How strange that both of us after 2 years of syncing ok are now having problems. I too have tried all the troubleshooting without any joy

[SunsetRunner]

I know 😞 

I think it's an issue with my fitbit - not my phone. My fitbit won't sync with my laptop either. The bluetooth on my laptop can't even find my device. I've restarted both of them twice. 

[Rich_Laue]

While I understand that unpair the trazcker means to remove the tracker from the list of trusted Bluetooth devices. 

I have yet had anyone explain what they mean by repair the Bluetooth. 

Pairing a tracker to the phones Bluetooth can not be done by the user. This is a step that only the Fitbit app is able to do.

If the user was able to manually pair the tracker to the phone they need to unpair it before the app will be able to see the tracker. 

Also when a tracker is not syncing, simply telling Fitbit I don't want to use the tracker by removing it from the account will only add more problems. 

Due to the way BT works make sure the phones 

BT is turned off before trying to sync with the pc. 

My suggestion would be to contact Fitbit support. 

[SunsetRunner]

Mine not syncing again either 

[Lorraine111]

Such a pain. I have just got mine going again by adding a new device even though it told me I already had it added