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Charge 2 not syncing for the last 2 days

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‎07-17-2020 12:19 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-17-2020 12:19 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

In the past 2 days my phone will not sync to my charge 2, it's been fine till now. Saying Device cannot be found, any suggestions?

 

 

Moderator Edit: Clarified subject

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‎07-17-2020 13:37 - last edited on ‎07-22-2020 08:13 by Fitbit Moderator

‎07-17-2020 13:37 - last edited on ‎07-22-2020 08:13 by Fitbit Moderator

Try a Restart and do it several times if necessary.

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‎07-22-2020 08:14 - last edited on ‎03-12-2025 09:18 by Fitbit Moderator

In response to SunsetRunner

‎07-22-2020 08:14 - last edited on ‎03-12-2025 09:18 by Fitbit Moderator

@gianna14 Thanks for joining us! 

Let me help you with your Charge 2 not syncing. Beside the restart that @SunsetRunner suggested you can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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