Charge 2 not syncing in phone app

[DrJonez]

So my phone is not showing the resting heart rate since June 19th, however, if I click on phone, and the last chart shown of my heart rate (June 19) on that screen, and then click on the chart in this screen, I can scroll forward through the 20th to today with the data there, so the phone app and band are communicating properly.
Things I have tried...
1) restarted the band
2) uninstall and re-install the app on the phone
3) un-paired and re-paired the band to the phone
4) rebooted the phone many times between the above procedures.

5) uninstalled the application again

6) un-paired the band from the phone

7) restarted the band

😎 re-paired the band to the phone

9) install the application

Still nothing.  Look forward to your input to this as I am now at a loss.

now I am at a loss as this, according to other posts, should have corrected the issue.

[DrJonez]

OH, if it matters, firmware version is 22.22.55.2

[Rich_Laue]

Your asking about a phone issue but have not included the phone type? 

[DrJonez]

Samsung S8 and pixel 3xl.  Both are showing the same issue.

I did notice that the device is always showing the same resting heart rate.  Also on my Fitbit website that the resting heartrate , when clicked, only shows the cog where all the other tiles show additional choices at the bottom.  Not sure if there should be more info

[Libby2]

Hi I'm having the same issue, but my fitbit isn't synching at all. My fitbit firmversion is the same as yours 22.55.02, I just have a different phone - a Samsung A8. I have tried everything that you have too. My fitbit hasn't synced in over a month, I probably should have noticed before but I saw the icon in the background and thought it was synching as always.

[SunsetRunner]

FitBit is notorious for syncing issues although their devices heavily rely on the internet connection. I have to reset my device almost every second day to make syncing work. This problem existed for years now, and yet they fail to fix it.

I am glad that we live in the era of social networks so that the word could be spread outside the controlled environment of this community! 😉