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Charge 2 not syncing my active minutes

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‎01-21-2019 16:17 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-21-2019 16:17 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

One day last week and again today my active minutes have logged as 25 mins, today according to my watch earlier in the evening I was at 88 active minutes and the same last week I know I was in about 45 and it only logged as 25 mins?

Why is this happening, have tried restarting app and synching again but nothing changes it?

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4 REPLIES 4

‎01-22-2019 05:25

‎01-22-2019 05:25

@sheepie10 Welcome! It's good that the community is growing! Sorry to hear that your active minutes are disappearing from your account. Did you manually log any activities on your account? If this is correct then this may be the reason your active minutes are diminishing as the activity overrides the data from your tracker. Try deleting the activity for a day to see how your Active Minutes show.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-22-2019 06:16

In response to AlvaroFitbit

‎01-22-2019 06:16

Thank you, no I haven't added any activity manually.
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‎01-22-2019 16:27

In response to AlvaroFitbit

‎01-22-2019 16:27

I am having a similar problem except my Charge 2 is showing 0 active minutes. On the app I can see the breakdown of my minutes (cardio, fat burn, etc) but it still shows 0 for minutes both on my device and on the app. I restarted it twice and it did not solve the problem. 

 

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‎04-26-2019 16:32

‎04-26-2019 16:32

My charge 2 wouldn't sync all my active minutes. I did 53 minutes and 25 minute bike rides the other day on the same day and it took 14 active minutes. Then today I did 30 active minutes and it wouldn't take any of it. 

I tried restarting my phone which normally works and nothing.

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