Charge 2 not syncing to update time and date

[SunsetRunner]

Hi I have a charge 2 and I cannot change the time or date and it won't sync with any of my devices . I do not have a dongle like they show either . Thanks

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@sunsetrunner I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Charge 2 not syncing so you haven't been able to update the time and date. You can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[Madyn]

How do you restart your device

[AlvaroFitbit]

@Madyn Welcome to the Fitbit Community! It's great to have you here!

Thank you for your inquiry. You can find the instructions to restart your tracker in my previous post by clicking on the link there.

Keep me posted.

[Madyn]

Thank you. Your suggestion worked.

Sent from my iPad

[bigalp]

I lost 8 minutes on my Charger 2 (In other words, the time on my Charger 2 is 8 minutes behind the correct time). How do I reset the time to the correct time?

[AlvaroFitbit]

@bigalp It's good that the community is growing! 

Let me help you with your Charge 2 not showing the correct time. Please try the suggestions in my previous posts as it will help with your tracker's syncing and once it syncs the time should correct itself.

@Madyn happy to hear that the suggestions helped you resolved the issue.

Keep me posted.

[Falbala86]

I have the same problem and I cannot fix it, even if I followed the steps you indicated. 

I cannot connect my Charge 2 with my phone (Android).

I remonved the watch from the app, and try to reset it. I go up to the step when I can enter the 4 numbers appearing on the watch, then nothing happen and the app ask to check the bluetooth settings etc. to see if there is a problem. I don't know what to do to fix it.

Thanks for your help!