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Charge 2 not syncing with MyFitnessPal?

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‎01-25-2021 16:37

‎01-25-2021 16:37

Hi all! My Charge 2 has been synced with MyFitnessPal for the past ~3 weeks, and it was working perfectly up until yesterday. Everything was syncing how it was supposed to and it was very easy to use, and then all of a sudden, my steps taken and calories burned that were recorded on my FitBit stopped showing up accurately on MyFitnessPal (after refreshing/syncing both apps). Both yesterday and today, steps/calories for the first half of my day would show up, and then I'd do mild exercise, and those would not translate over to MyFitnessPal. I'd first try syncing both apps, and then disconnecting/reconnecting, which would then result in ALL of that day's progress disappearing (exercise would go from, say, 60 to 0 on MyFitnessPal). I feel like I've tried everything possible (disconnecting and reconnecting the device from MyFitnessPal, logging out of and back in to both accounts on both my phone and my computer, setting my iPhone as my step counter on MyFitnessPal and then re-syncing it to my FitBit, etc.). Again, it's only really weird because it was working so well up until ~48 hours ago, and then just randomly decided to stop working. 

 

Any tips or ideas would be greatly appreciated. Thanks so much in advance! 

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‎01-27-2021 03:25 - last edited on ‎04-29-2025 08:46 by Fitbit Moderator

‎01-27-2021 03:25 - last edited on ‎04-29-2025 08:46 by Fitbit Moderator

@elizabethd95 Thanks for stopping by!

Let me help you with this and thank you for troubleshooting this issue. MFP is having issues on their side and are working on fixing this for all their users. You can check their help article here where they are providing updates about this issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-27-2021 06:44

In response to AlvaroFitbit

‎01-27-2021 06:44

Hey there!

 

Thanks so much for the explanation. Glad to hear it isn’t just me! It looks like it’s all sorted out now. Thank you for your help 🙂

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‎01-31-2021 11:25 - last edited on ‎04-29-2025 08:46 by Fitbit Moderator

In response to elizabethd95

‎01-31-2021 11:25 - last edited on ‎04-29-2025 08:46 by Fitbit Moderator

@elizabethd95 thank you for your reply.

The MFP is great at tackling these issues and thank you for letting me know that the issue is resolved at least for you. This is great and hopefully all other users are back on track too.

Happy stepping and stay safe!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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