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Charge 2 not syncing with Samsung 9 edge

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‎02-11-2019 12:14 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-11-2019 12:14 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Just got Fitbit charge 2 and am unable to sync my Samsung 9 edge...help

 

 

Moderator edit: updated subject for clarity

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‎02-12-2019 04:28

‎02-12-2019 04:28

@SunsetRunner It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2 isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes!

Alvaro | Community Moderator

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